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Guide to health care services

The NHS offers a wide variety of health care services. This page clarifies where you can go to receive support.

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Accessing NHS services

To accessÌýNHS services, you will need your own UK phoneÌýnumber and/or SIM card. Please ensure that you get a UK phone number when you arrive.Ìý

DoÌýnot use a friend orÌýflatmate’sÌýmobile number, otherwise you will notÌýbeÌýable to receive advice directly from your doctor.


A&E and 999

(A&E) deals with genuine life-threatening emergencies. A&E is known as the Emergency Room in other countries, likeÌýthe USA.

In the event of an emergency,Ìýgo immediately to your local A&E department or callÌý999Ìýfor an ambulance. If you are ever in doubt about what to do in a serious situation, call 999.

Go to A&E or call 999 for:
  • Severe burns or scalds
  • Choking or breathing difficulties
  • Sudden chest pain
  • Serious injuries or accidents
  • Severe bleeding that won't stop
  • Suspected meningitis
  • Loss of consciousness

NHS 111

The NHS 111 service is a free helpline available to all.ÌýCall 111 on your phone or mobile to speak toÌýa healthcare adviser. The adviser will take you through a seriesÌýof questions to direct you to the appropriate services relevant to your condition, such asÌýA&E, a GP appointment, a walk-in centre or self-care. They may send for an ambulance if your situation is an emergency.

Outside usual working hoursÌý(weekends or public holidays), you can call 111 in place of seeing a GP. NHS 111ÌýwillÌýrecommend your nearest walk-in clinic or out-of-hours GP if appropriate.Ìý

Call NHS 111 for:
  • Urgent medical problems
  • An eye injuryÌýthat isÌýnot getting better after 24 hours
  • Sexual health problems and advice
  • Someone else who might need to go to A&E, but you're not sure
  • Urgent problems or queriesÌýwhenÌýyour GP surgery is closed

GPs (General Practitioners)

A GP (General Practitioner) is a doctorÌýand your first point of contact for all initial health questions, diagnoses, prescriptions and treatmentÌý(primary care).ÌýYou need to be registered at your local GP surgery, such asÌý,Ìýwhich is very near the Bloomsbury campus,Ìýto make an appointment to see a doctor.Ìý

You can visit your GP for any physical,Ìýmental, or sexual healthÌýconcerns.ÌýYour GP will be able to refer you to secondary care if needed. This is usuallyÌýto see a specialist doctorÌýin aÌýhospital for assessment or treatment (e.g. a dermatologist) or for testing (e.g. an x-ray or blood test).

Visit your GP for:
  • Body aches and pains
  • Mental health concerns, anxiety or depression
  • Sexually transmitted infections (STIs)
  • Rashes or skin conditions
  • Long-term conditions or ailments
Visit a clinic for:
  • Vaccinations, including those needed for travel
  • Family planning, sexual health and pregnancy
  • Minor injuries and dressings

These clinics are often run by a team of nurses who work alongside the GPs.


Pharmacies

Pharmacists are qualified health care professionals and can offer clinical advice and over-the-counter medicines for a range of minor illnesses.

There are numerous pharmacies close to the main Bloomsbury campus and ÐÂÏã¸ÛÁùºÏ²Ê¿ª½±½á¹ûEast. Use the NHS search tool to .Ìý

Visit a pharmacyÌýfor:
  • Minor health concerns such as headaches, stomach upsets or bites and stings
  • NHS prescriptions or repeat prescriptions
  • Non-prescription medication (e.g. paracetamolÌýibuprofen)
  • Safe disposal of expired or unwanted medications
  • Headaches
  • Stomach upsets
  • Bites and stings

Sexual health servicesÌý

You can access free sexual health services at a range of locations, such as GP surgeries, some pharmacies, young people's services and sexual health clinics (also calledÌýfamily planning, genitourinary medicine (GUM), or sexual and reproductive health clinics).

Use the NHS guide to near you or further afield, depending on your preference. For further information on the range of services available, please refer to the .

Visit a sexual health service for:
  • Pregnancy planning
  • Abortion services
  • Advice and testing for sexually transmitted infections (STIs)Ìý
  • Contraceptives, including emergency contraception
  • Cervical screening
  • Sexual problems or concerns
  • Services for if you have been sexually assaulted
  • Anti-HIV drugs if you have recently come into contact with HIV (post-exposure prophylaxis (PEP))
  • Human papillomavirus (HPV) vaccinations for men who have sex with men, up to and including 45-year-olds
  • Hepatitis A and Hepatitis B vaccinations

Dental care

It is highlyÌýimportant that you register with a dental practice to take care of your dental and oral hygiene.

The is situated close to the Bloomsbury campus and offers NHS rates for dental services for ÐÂÏã¸ÛÁùºÏ²Ê¿ª½±½á¹ûstudents and staff.Ìý

You can also use the NHS search tool to .ÌýÌý

Visit a dentistÌýfor:
  • A check-up and subsequent treatmentsÌý
  • Dental health advice
  • Emergency appointments
  • X-rays and extractions
  • Restorative treatments such as fillings and crowns.

Eye careÌý

If you start having problems with your eyesight, you should go for an eye test at an optometry practice. Eye tests are available at many high street opticians.ÌýFind out if you’re entitled to a freeÌý.

GPs do not usually assess eye conditions, as they are limited by the equipment they have available. However, your GP can take your medical history and refer you to an optician. Use the NHS search tool to .

Visit an optician for:
  • Eyesight tests with an optician
  • Testing for eye disease
  • Updating your prescription and choosing new glasses
  • Referrals to specialists (if your eye condition cannot be treated by the optometrist)

Self-care

Self-care refers to taking action to ensure you maintain or improve your health. Many minor conditions, illnesses and injuries simplyÌýrequireÌýself-care, drinking lots of fluids and getting plenty of rest.Ìý

StockÌýup on over-the-counter medicines for common colds, allergies and pain relief toÌýtake care of yourself at university. Keeping plasters and bandages at home is another way to prepare yourself for self-care.

Practise self-care for:
  • Minor cuts and grazes
  • Bruises and sprains
  • Coughs and cold